MVP's new normal - Covid 19 update!

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29/06/2020
We want to thank all our clients for your patience and understanding during these last few months.  We continue to adapt to the changes and advice given by the government and our veterinary professional bodies, but we are now in our 'new normal'!  For an update and changes please read below:
The principal change to our working day is access to the practice building.  We can't guarantee social distancing with our clients when we are consulting so it remains that only staff are permitted access to the building.  The following measures are in place to help enforce this:

Please ring us from the car park when you arrive
  • Please read the notice when you approach our car park
  • If you are here for a scheduled appointment we will advise you where to park.  This will depend on which entry point your vet is working from
  • If you are visiting to collect a prescription or food order, your items will be put on a table next to our front door once payment has been taken
Contacting us

Our phone message has changed.  Please select the option you require to speak to our reception, ward or dispensary staff.  There is no longer a separate phone number for our wards.  In the event of the ward or dispensary line being busy, your call will be redirected to our reception team.

You can of course contact us via www.millenniumvets.co.uk our Facebook messanger or email reception@millenniumvets.co.uk.  Please be advised that these forms of contact are not dealt with immediately, especially in the evenings and weekends - please use for non-urgent enquiries only.  If your are concerned about the health of your pet please still ring 01376 325511

Opening Hours
  • Monday - Friday 8am-8pm
  • Saturday 8am-6pm
  • Sunday 9am-1pm For emergencies only
Outside of these times your call will be automatically redirected to Vets Now Emergency Service, in Witham.  Any patients already hospitalised will continue to be nursed at our practice and are NOT moved to the emergency service for overnight care. 

Consulting 

As you are unable to enter the building, a member of staff will come and collect your pet from you.  In most cases this will be the vet or vet nurse who will be treating your pet.  We wear masks and will adhere with social distancing advice, but we can speak to you of course!  We ask that you keep your mobile switched on in case we need to speak to you from the consult room.  After your pet has been examined we will bring them back to you and any medication / food they require.   We have a mobile card machine and can take payment from the car park.  (Contactless card payments can be taken up to the value of £45.)

Be prepared for all weathers when you come for your appointment!  A coat for wet windy weather and water for your pet on hot days.  If you have a cool mat for your pet, we advise you use this in your car.  

Note: if your pet is coming for laser treatment they must be kept dry.  We can not use the laser if your pet's coat is wet!

Routine and Preventative Health Care:

There are no longer any restrictions on health checks, vaccinations, neutering and dental treatments.  Please contact us in the normal way to book an appointment.

Please continue to treat your pet regularly against parasites - that's tick, flea and worms.  Please contact us to order your pet's regular treatment.  

Our nurse appointments have returned too, but appointments are limited as our nurses are needed in the consult rooms to help our vets examine your pets.  We are unable to offer any socialisation / confidence visits for your pet, as their owners are integral to this process.  Once you are happy giving your pets monthy parasite treatment we encourage you to mark it on your calendar and give subsequent treatments at home to save on unnecessary trips to the vets.

Note: A home delivery option is available with our Care Plan, please contact us if you would like further details. 

Hospitalised Patients

The need to socially distance makes it difficult for you to visit your pet if they have been hospitilised.  We will keep you updated on your pet's progress throughout their stay.

End of Life Care

We have changed our working protocols for pet's who need to be put-to-sleep.  Again social distancing makes this difficult.  

There may be times when we have to put pets to sleep without their owner being present, but where possible we will take your pet into the practice and place an intravenous catheter into your pets vein with a long drip line attached. This will allow us to give your pet's final injection with the appropriate social distancing. 

If you have a dog, we can do this from the back of your car or in our dog exercise area so you can hold your pet.  For cats, we will return them to you in a cat basket and use the same principal.  For other pet species, it is more likely that you will not be able to be with them.  

Our Coggleshall Branch Practice

Our Coggeshall Branch remains closed until further notice.

Visiting You at Home

We are unable to offer our usual visit service at present.  

Prescription orders 

Please allow 48 hours for all medication orders.  Payment is required before your items are collected.

Note: As advised by our veterinary professional bodies, our policy is in line with human pharmacy rules and we are unable to refund any medicines that have left the building.

Food orders

Please allow 48 hours for all prescription food orders.

Note: Due to the restrictions on returning products to our wholesalers and space to store stock, we request that your pet’s food is collected within 7 days of placing your order. 

If you change your mind after ordering, please let us know as soon as possible to avoid being charged for unopened food.  Please do so within the 7 days of ordering.  Returned food should be in the condition it was sold.

Hills and Royal Canin offer a 100% money back guarantee on all their foods.  In this instance please return your pet’s food to us (opened and unopened food) as soon as possible so we can make a refund claim on your behalf.

Can't get to the practice?

If you are unable to get to us we offer over the phone and video consults.  Our consult fee is £44.12 for each pet.  There will be some situations where we can not consult via technology and need to examine your pet in person, we will advise you accordingly.

We are currently offering a home delivery service to client who live in Braintree.  This is charged at £5.  We can of course post your items directly to you.  We use Royal Mail, signed for and record your tracking number.  For medication orders this is charged at £6.28.  Our postage fee may be more if large quantities of medication are posted to you.

The home delivery option on our MVP Care Plan is a different service to those mentioned above.  The cost of this is spread throughout the year of the plan as multiple deliveries are made throughout the year.

Wildlife and Stray animals

Please ring us first if you think there is an animal in need.  We will advise you at the time.  There will be some situations where leaving the animal in situ is the best for its welfare.  If we advise you to bring it in to us, we will ask for your details and where you found it to help with future release.

We continue to treat wildlife with the principle aim of treating, rehabilitation and returning them to the wild.  Animals that are too ill or injured to be released after treatment and rehabilitation are likely to be euthanased.  We make these decisions on a case by case basis after one of our vets have examined the animal. 

We continue to help stray pets in need.  Our aim is to get in contact with their owner as soon as possible, we microchip scan animals brought into us.  Veterinary care may be needed without owner consent, if our vets feel the animal is suffering.  For stray dogs we will contact the Braintree Dog Warden, if we can not reunite the owner with their dog.


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