To order your pet's repeat prescription please use our prescription and food orders online order form at the bottom of this page. Alternately you can email us: [email protected]
Email and website orders are checked and processed on weekdays. Please allow 2 working days for your order to be processed. If you have any urgent queries, please call us direct on Tel: 01376 325511 and select option 3. Payment is required before your items are collected. If you are claiming for medication or food, through your pet's insurance, please let us know.
In accordance with RCVS regulations, all pets receiving prescription medicines must be regularly re-examined by a vet. The general policy of this practice is to re-assess any patient receiving long term medication, as a minimum requirement, every 6 months. In some cases and depending on the patient's condition and type of medication, a shorter interval will be required. You will be advised when your next review appointment is due. There is a reduced fee for repeat prescription re-examinations, £38.72 inc vat.
If your pet is signed up to our monthly MVP Care Plan, the inclusive 6 month veterinary examination can be used for their prescription re-examination at no extra cost to you. All MVP Care Plan pets receive 25% off the cost of long-term medications. To find out more please contact us.
Please note: Due to the restrictions on returning products to our wholesalers and space to store stock, we request that your pet’s food is collected within 7 days of placing your order. If you change your mind after ordering, please let us know as soon as possible to avoid being charged for unopened food. Please do so within the 7 days of ordering. Returned food should be in the condition it was sold.
Hills and Royal Canin offer a 100% money back guarantee on all their foods. In this instance please return your pet’s food to us (opened and unopened food) as soon as possible so we can make a refund claim on your behalf.
Please give us at least 48 hours notice (not including weekends) for written prescriptions.
The usual charge is £16.92 INC VAT. Written prescriptions can be collected from us. If emailed or posted, this incurs a surcharge of £1.99.
MVP RETURNS POLICY FOR MEDICINES
Please be aware that under the UK's VETERINARY MEDICINES REGULATIONS it is illegal for us to use or resell medicines that have left our premises. We regret that this means we cannot accept returned medications (even unopened) except for disposal and, therefore, we cannot offer you any refund of the purchase price.