Information for clients referred to us:

The following information outlines our practice policy for insured patients referred to us.  Our claiming procedure is as follows:

  • Accounts must be settled in full at the point of treatment, then claimed back directly from the insurance company
  • We will assist with this and require a claim form or online claim link through the insurance company provider on the day of treatment. We ask clients to add our details to their policy to enable us to speak to their company direct
  • In some situations, we can provide a direct claim, this must be discussed prior to the patient's appointment at Millennium.  We would need to process a pre-authorisation if your company offers this service.  We can advise the client on this process.  Each claim, policy and available insurance funding will vary from patient to patient.  Authorisation for a direct claims need to be confirmed by BOTH the insurance company and are not exclusive of each other
  • If the insurance company does not offer direct claims, we can sometimes discuss the policy limits with the insurance company and decide whether we can facilitate a direct claim based on information they give us. Again we would need to be authorised on the policy for us to be able to speak directly and obtain this information. This is not possible for a number of insurance companies.
  • If we are able to accept a direct claim, we would require a deposit payment be paid at the time of treatment.  Again, we need a claim form or claim link ready for use. This would be based on the excess and co-payments, as well as any deductibles or policy limits.  We calculate this and inform you of the expected payment
  • Once a settlement has been received, we will reimburse any over-payments the owner made.  
  • We will need to know if the client's referring practice has processed any claims for the same condition and if these have been settled by the insurance company.  We will then be aware of any remaining benefits

PLEASE NOTE:  There is a one off £10 admin fee for completing all new claims.  This includes any further claims made under the same condition, organising any pre-authorisation and contact we may need to make to your insurance company for any reason.  

To contact us direct regarding your pet insurance queries or claims please email insurance

Note: Insurance fraud is a criminal offence.  We will not back date or make false claims about your pet's treatment.