What should I do if I have an emergency with my pet?


Please read the information below, detailing our emergency service and current fees.

01376 325511 is our main reception number and gives you access to veterinary advice and treatment 24 hours a day, 365 days a year.

During opening hours your pet will be given an immediate appointment for triage with a vet or qualified nurse. After hours, the same contact number will connect you directly to our own duty vet until 10pm (7 days a week)**, or our local emergency clinic VETS NOW in Witham between 10pm and 8am.

Weekend and Bank Holiday emergencies (8am-10pm) will also be attended by our own veterinary surgeons at Millennium Way. VETSNOW handle urgent cases during the night (10pm-8am).  

**On rare occasions, such as practice events or Christmas Day, you will be transferred straight through to VETSNOW, outside of our regular out of hours emergency service. 

Vets Now operates from Springlodge Veterinary Hospital in Witham, address: Vets Now Emergency Ltd, Spring Lodge Farm, Powers Hall End, Witham, CM8 2HG.  For further information, map and directions for Vets Now Witham click here.

We never move our patients to the emergency clinic premises.   All patients that need hospitalisation and are presented to our practice between 8am and 10pm will be cared for on-site.   Our duty vet or nurse will call the patient's owners later in the evening to give them a progress report.   Our duty nurse also cares for our patients until 10pm and where necessary returns throughout the night.   But if your pet is critically ill, the nurse on duty and at times the vet, will stay with your pet and nurse them throughout the night.   They will then hand over to our day time staff to ensure continuity of care.   

Fees - Emergency out of hours fees:

  • at Millennium Way, Braintree - up to 10pm, 7 days a week £109.19 inc VAT and initial consultation fee of £42.12
  • at VetsNow, Witham - 10pm - 8am, 7 days a week.  BEFORE 11pm £107 inc VAT and consultation fee of £46 AFTER 11pm £145 inc VAT and consultation fee of £46
Note: Consultation and further treatment charges are in addition to the above emergency out of hours fees and will vary from patient to patient.

If you have any queries about our emergency care, please ring us and speak to one of our registered veterinary nurses on 01376 325511 or email us

Prices correct at time of publication 12.03.2018

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