We have made a number of changes during this pandemic, to keep our staff and clients safe and allow us to continue to offer a veterinary service to your pets.  Our protocols and working practices are regularly reviewed alongside any changes in government advice and the advice from our professional bodies - the Royal College of Veterinary Surgeons and the British Veterinary Association.     

When you arrive at the practice please read the notice then follow the signs on the road.  For appointments or to collect prescription / food orders please drive to the Cabin. WE ASK THAT ALL VISITORS WEAR FACE COVERINGS AND PRACTICE SOCIAL DISTANCING. If you are exempt from wearing a mask we ask that you wait in your car and please ring 01376 325511 when you arrive.  Please confirm the mobile you have with you, so we can speak to you from your car when needed.

So you know what to expect, all clinical staff are wearing full PPE - gowns, masks, face-shields and gloves.

We are using our car parks as a continuation of our work space and will talk to our clients and hand over pets outside.  Only staff are allowed inside our building.  We are working towards changing this when current restrictions are reviewed.  You can be certain that we will look after your pet and have additional members of staff to help our vets in the consult room in your absence.

If you are currently isolating or have/are living with someone who has tested positive with covid-19 in the last 10 days please inform us when you ring and we can discuss your pet's needs before booking an appointment.  

Since March 2020 we have been routinely offering phone and video consultation calls (as well as the usual face-to-face consult).  These are chargeable veterinary consults as normal and are useful if you are unwell or are isolating during the pandemic.    Our reception staff can help advise you of the options but if you are unsure what type of consult your pet needs a member of our nursing team can contact you.

Please note: We unable to offer house calls, puppy pre-skool sessions and our Coggeshall Branch remains shut until further notice.  If your pet has to be put to sleep we have set protocols in place which in most cases will allow you to be with your pet during its last moments. 

Please contact us if you need further advice about this or any other aspect of our veterinary services.