Coronavirus-19 Update 25th March 2020

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25/03/2020
We are taking every precaution to protect the welfare of our staff and clients while still providing veterinary care for your pets.  Due to the coronavirus outbreak we are now running a limited service to reduce the number of visitors to our Braintree practice.  We regret that our Coggeshall branch is closed until further notice.  We have made some changes to our service; these are listed below.
Following the advice of the government and the Royal College of Veterinary Surgeons (RCVS) we are only seeing pets if they are sick* or in an emergency.  

Our veterinary service will run from 8am-7pm, 7 days a week. Outside of these times you will be automatically transferred to Vets Now emergency service in Witham. 

The welfare of your pet is important to us and we are still here to help you, if you have any concerns about your pet or wish to discuss any of the points below, please don’t hesitate to contact us on 01376 325511. Our staff will be happy to help and you will still be able to speak to our duty vets and nurses on the phone. We can advise you if you need to attend the practice. 

Our advice remains the same: All clients self-isolating, because you or a member of your household are or have shown symptoms of Covid-19 virus in the past 14 days; please DO NOT visit the practice. If, your pet requires urgent or emergency veterinary treatment, then call 01376 325511 and our team will formulate the safest plan to treat your pet whilst minimising the exposure to our staff and their families. 

Appointments

At the advice of the RCVS and to reduce visitors to the practice, we are unable to provide appointments for routine care. This is a temporary arrangement, but includes:
  • Vaccinations (if you have an unvaccinated puppy or kitten or are concerned about your pets vaccination status, please contact us)
  • Routine annual and 6-month health examinations
  • Repeat prescription medication examinations (unless advised otherwise)
  • Routine nurse appointments to include flea and worming administrations, weight clinics, routine nail clipping and socialisation visits
  • Routine operations and procedures, which include pre-planned neutering and dental treatment 
Please ring us for further advice if your pet is currently under treatment* as it is likely we may still need to examine your pet. This includes:
  • If your pet is being treated for an ongoing illness or injury and an examination is due
  • If your pet has had an operation and is due for a post-op appointment which includes bandage changes, wound checks and stitch removal 
Visiting our Braintree practice

  • Personal hygiene: Clients are asked to wash their hands at home prior to visiting the practice and use the hand sanitiser provided at the point of entry on arrival.
  • Only one owner should attend their pet’s appointment 
  • To reduce the number of people in our waiting room we ask that you ring us from your car when you arrive. A member of staff will come and get you.
  • Clients at risk whom are self-isolating and do not have any symptoms of Covid-19 virus are asked to:
  1. Make this known to the receptionist at the point of booking the appointment
  2. Drive directly to the allocated parking area at the back of the practice and ring us to let them know you have arrived
  3. A member of staff will come and collect your pet, provide the necessary veterinary care in your absence and then return your pet to you in your car
  4. Please, stay in your car unless otherwise discussed with the clinician. 
  • Payment: No cash payments can be taken at this time, please ensure you have the ability to pay by card.
  • Home visits: We will continue to attend house calls but these will be assessed on a case-by-case basis 
  • Cancelled services: The following services have been cancelled until further notice - Online Appointment Bookings; Visiting inpatients (unless this is for end of life patients); Puppy Preskool and Kitty Cat Parent Classes
Medication and Food orders

Unfortunately, the entire health care industry is under immense pressure and some supplies have been redirected to the NHS. Please show kindness and patience to our staff when requesting your repeat prescription orders. We are working as hard as we can to ensure a smooth supply chain.
  • You can request up to 3 months’ supply of your pet’s regular medications, assuming that your vet has approved your request and we have adequate supplies
  • Medication can be posted to you and we can advise you of the cost for doing this when you place your order 
We sincerely wish all of you wellness in this very challenging period for the world and can only assure you we are doing everything possible to ensure the best service and support for you and importantly, your pets during this very difficult time. 

For more details please keep visiting millenniumvets.co.uk and follow us on Facebook.

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